📞 Phone Hotline
Direct help with acute problems with your server or cloud service. Our technicians analyze your concern immediately and initiate the necessary steps.
ContactWe are here for you – by phone, email, or directly on site. Our team answers your questions about web hosting, cloud services, and digital infrastructure.
0660 3812779 Phone
info@truehost.top Email
Katrin-Reiner-Gasse 512
Mon–Fri: 09:00–18:00
Sat: 10:00–14:00
Describe your concern – we will get back to you within 24 hours.
Available around the clock. Guaranteed response time under 30 minutes for critical issues.
Direct help with acute problems with your server or cloud service. Our technicians analyze your concern immediately and initiate the necessary steps.
ContactFor detailed inquiries or documentation. We process your ticket within 4 hours and keep you updated on the progress.
Create ticketQuick clarification of questions about configuration, billing, or performance. The chat is staffed from 8:00 AM to 10:00 PM – in urgent cases around the clock.
Start chatComprehensive guides on cloud setup, security settings, and troubleshooting. Find solutions without waiting for a staff member.
Browse FAQOur Service Level Agreement promises 99.9% availability and a maximum response time of 15 minutes for critical incidents. All details in the contract.
View SLAFor complex infrastructure issues, our administrators securely access your system – after prior authorization and with full logging.
Request supportTo avoid any misunderstandings: Here you will find the exact definitions and conditions that apply to all our cloud and hosting offerings.
"Unlimited traffic" refers to the monthly data volume within our standard network usage. We do not throttle speed as long as you adhere to the fair use policy. Excluded are permanent peak loads that affect the infrastructure of other customers. In the event of persistently excessive usage, we reserve the right to switch to a dedicated model.
The guaranteed availability of 99.9% refers to the core infrastructure of our data centers. Excluded are planned maintenance windows, which we announce at least 48 hours in advance, as well as disruptions due to force majeure or third-party providers. For individual virtual servers or special add-ons, availability may differ; this is specified in the respective contract.
The specified storage space is the actual usable SSD storage allocated to your instance. System reserves for the operating system and virtualization are already included. Snapshots and backups occupy additional storage, which is billed separately. You can find the exact breakdown in your customer portal under "Resource Overview".
Our Managed Service includes monitoring, basic security updates, and support for the operating system level. We handle patches for the software we provide and respond to hardware errors. Not included are individual customizations of your applications, database optimization, or the installation of third-party modules. These services can be booked separately.
For most of our tariffs, a minimum term of 12 months applies. Contracts that can be terminated monthly are available for a surcharge. You receive a discount for annual payment. The notice period is 30 days to the end of the contract term. Please refer to our General Terms and Conditions, which you will receive before concluding the contract, for all details.